Customers have branded a pet personalization product website a ‘scam’ after waiting months for orders that never arrive when it’s ‘impossible’ to get refunds.
Capitalizing on the demand for personalized pet products following the increase in pet ownership during the pandemic, Kadonimo offers items such as mugs, keychains, socks and doormats with names and photos of cats and dogs.
The website promises that residents of the United States, United Kingdom, and Australia will receive their orders in less than 10 business days.
However, customers said they waited up to six months and took to social media and TrustPilot to express their frustration after being ‘ignored’ by customer services.
Rather than being a one-off company, Kadonimo is believed to be part of a growing number of dropshipping sites – meaning it’s simply the middleman placing orders with the manufacturer, leaving customers distraught if they are not satisfied.
The website was created using Shopify, a platform that makes it easy for anyone to start an online selling business.
Kadonimo did not respond to repeated requests for comment from MailOnline.
Customers have branded pet personalization product website Kadomino a ‘scam’ after waiting months for orders that never arrive when it’s ‘impossible’ to get refunds.
A disgruntled customer told MailOnline he ordered a doormat in March and the order confirmation said it would take just over a week to arrive.
A few weeks later it had still not shown up and Kadonimo and tracking information indicated it was still boxed and had not been shipped.
Kadonimo said there was an error with the tracking information and it was shipped.
A few weeks later, they apologized and said the package was “with logistics”
A customer was repeatedly notified that the rug he ordered in March 2022 had been shipped, but tracking information indicated that it was still boxed and hadn’t even been shipped.
Then they said the case was escalated, but it has been over four months and the package has not arrived and Kadonimo will not provide any clear information or respond to refund requests.
Tracking information has not been updated since early March and still indicates the order is “packaged” and not yet shipped.
TrustPilot has been inundated with similar reviews from disgruntled customers.
One wrote: “Scammers, stay away from them. They still haven’t responded to any of my emails. I still haven’t received my order or a refund. They just disappeared with my money.
Another customer from the United States, who also called the company a scam, said he was waiting for his order from March and also getting no response after asking for a refund.
“Don’t order anything, you’ll lose your money,” they said.
Dozens of customers have approached Trustpilot complaining that they didn’t receive their orders, but get no response from customer service
And a reviewer said he had been waiting for his order since December 2021 and still hadn’t received the product.
The company has locations in Austria, Belgium, France, Germany, the United States, Switzerland and the United Kingdom.
But it’s based in Belgium and uses websites hosted by Canadian company Shopify, which provides the technology and framework for independent sellers to create online stores.
It received a huge pound during the Covid-19 pandemic when people turned to building online businesses to make money, and Shopify’s affordable service was a popular choice for entrepreneurs who don’t couldn’t afford to create their own websites.
However, in December 2020, a study by e-commerce authentication service Fakespot found that nearly 21% of Shopify stores pose a risk to customers.
Nearly 26,000 of the 124,000 Shopify stores analyzed were “linked to fraudulent practices” such as counterfeit products or brand infringement.
Shopify is also useful for dropshipping, a practice whereby the online store effectively acts as an intermediary that sells products without ever keeping them in stock.
When an order is placed through a Shopify-hosted website or marketplace such as eBay, the dropshipper purchases the product from a manufacturer at wholesale price and has it shipped directly to the customer.
This means that the dropshipping company makes a profit on the sale without ever touching the product.
While savvy contractors can make huge sums of money, there is no quality control and no guarantee for the customer if the manufacturer gets it wrong.
Kadonimo’s exact products are available on other websites such as Etsy and thepawfecthouse.com, indicating that they are not unique and that the brand is a middleman placing orders with a manufacturer.