Avanti West Coast Updates Website To Help Passengers With Disabilities

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Avanti West Coast has modified its website to help passengers with disabilities.

The company said it has made changes to ensure that all customers can “confidently and independently plan their trip every time they travel.”

Updates include changing the contrast between text and backgrounds to help visually impaired users, and changing the encoding so that content is accessible to customers who cannot use a mouse.



We want everyone to use the railroad

Brandon Peat, Avanti West Coast

Avanti West Coast has modified its website in partnership with Accessibility Services, which is part of the Shaw Trust, a charity that helps disabled and disadvantaged people.

They led the rail operator to become the first in Britain to receive Shaw Trust web accessibility accreditation.

Brandon Peat, Avanti West Coast Accessibility and Inclusion Manager, said: “We want everyone to use the railroad and recognize the importance of having a consistent approach. . “

He added that the operator wanted to “make journeys easy and convenient for all of our customers”.

Joe Manock, Account Manager at Accessibility Services, said the company has “gone to great lengths to ensure that everyone can access its services.”

Earlier this year, Avanti West Coast launched a social media forum dedicated to passengers with disabilities to share their travel experiences and receive direct support from the company.

In April, the National Rail Inquiries online trip planner was changed to grayscale as a sign of respect following the death of the Duke of Edinburgh. Passengers, train staff and disability charities complained that this made the information difficult to read.

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